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Wines With Attitude

Sale & Purchase of goods

Sale and Purchase of Goods Terms & Conditions

I am an online wine retailer in the UK. This page (together with my Privacy Policy and Terms of Website Use) tells you information about me and the legal terms and conditions (“Terms”) under which I sell any of the products excluding Gift Vouchers (“Products”) listed on my website (“our site”) to you. For special terms and conditions under which I sell Gift Vouchers to you, please see Clause 20 of these Sale and Purchase of Goods Terms & Conditions.

These Terms will apply to any contract between us for the sale of Products to you (“Contract”). Please read these Terms carefully and make sure that you understand them, before ordering any Products from my site. Please note that before placing an order you will be asked to agree to these Terms. If you refuse to accept these Terms, you will not be able to order any Products from my site.

I amend these Terms from time to time as set out in clause 8. Every time you wish to order Products, please check these Terms to ensure you understand the terms which will apply at that time. These Terms were most recently updated on 30th November 2021.

These Terms, and any Contract between us, are only in the English language.

1. Information about me

1.1   I operate the website www.wineswithattitude.co.uk. I am Wines With Attitude Limited, a company registered in England and Wales under company number 08918466 and with my registered office at Fiveways, 57-59 Hatfield Road, Potters Bar, Hertfordshire EN6 1HS. My VAT number is 181 2419 22.

1.2   Contacting me if you are a consumer:

a) To cancel a Contract in accordance with your legal right to do so as set out in clause 9, you just need to let me know that you have decided to cancel. A link to a cancellation form will be included in my Dispatch Confirmation. If you use this method I will e-mail you to confirm I have received your cancellation. You can also e-mail me at hello@wineswithattitude.co.uk or write to me at Wines With Attitude Limited, Fiveways, 57-59 Hatfield Road, Potters Bar, Hertfordshire EN6 1HS. Please include details of your order to help me to identify it. Your cancellation is effective from the date you send me the website cancellation form or e-mail or post the letter to us.

b) If you wish to contact me for any other reason, including because you have any complaints, you can contact me by telephoning my customer service team at 0333 772 0301 or by e-mailing me at hello@wineswithattitude.co.uk

c) If I have to contact you or give you notice in writing, I will do so by e-mail or by pre-paid post to the address you provide to me in your order.

1.3   Contacting me if you are a business. You may contact me by telephoning my customer service team at 0333 772 0301 or by e-mailing me at hello@wineswithattitude.co.uk. If you wish to give me formal notice of any matter in accordance with these Terms, please see clause 18.3.

2. My products

2.1   As my packaging consists of 6 and 12 bottle cases (excluding my one-bottle wine gifts), in order to ease packaging and minimise breakages, my minimum order policy is 6 bottles. All orders must be in multiples of 6 bottles.

2.2  The images of the Products on my site are for illustrative purposes only. Although I have made every effort to display the colours accurately, I cannot guarantee that your computer’s display of the colours accurately reflect the colour of the Products. Your Products may vary slightly from those images.

2.3  The packaging of the Products may vary from that shown on images on my site.

2.4  All Products are offered subject to availability. Images, words including tasting notes and descriptions are for guidance only.

3. Use of my site

Your use of my site is governed by my Terms of Website Use Policy. Please take the time to read these, as they include important terms which apply to you.

4. How I use your personal information

I only use your personal information in accordance with my Privacy Policy. Please take the time to read my Privacy Policy, as it includes important terms which apply to you.

5. If you are a consumer

This clause 5 only applies if you are a consumer.

5.1  If you are a consumer, you may only purchase Products from my site if you are at least 18 years old.

5.2  Most Products on my site can only be purchased if you satisfy the legal age requirement for that product. I am not allowed by law to supply these Products to you if you do not satisfy these age requirements. If you are underage, please do not attempt to order these Products through my site. These Products are Alcoholic Wines which require you to be 18 years of age or over to purchase and or consume.

5.3  Deliveries must only be accepted by someone aged 18 years or over if the delivery is not to your home or work address.

6. If you are a business customer

This clause 6 only applies if you are a business.

6.1  If you are not a consumer, you confirm that you have authority to bind any business on whose behalf you use my site to purchase Products.

6.2  These Terms and any document expressly referred to in them constitute the entire agreement between you and me and supersede and extinguish all previous agreements, promises, assurances, warranties, representations and understandings between us, whether written or oral, relating to its subject matter.

6.3  You acknowledge that in entering into this Contract you do not rely on any statement, representation, assurance or warranty (whether made innocently or negligently) that is not set out in these Terms or any document expressly referred to in them.

6.4  You and I agree that neither of us shall have any claim for innocent or negligent misrepresentation or negligent misstatement based on any statement in this Contract.

6.5  If I have supplied Products to you on credit terms, title to the Products shall remain in my name.

6.6  Ownership of the Products shall not pass to you until I have received in full (in cash or cleared funds) all sums due to me in respect of:

a) the Products; and

b) all other sums which are or which become due to me from you on any account.

6.7  Until ownership of the Products has passed to you, you must:

a) hold the Products on a fiduciary basis as my bailee;

b) store the Products (at no cost to us) separately from all other goods of yours or any third party in such a way that they remain readily identifiable as my property;

c) maintain the Products in satisfactory condition and keep them insured on my behalf for their full price against all risks to my reasonable satisfaction. On request you shall produce the policy of insurance to me; and

d) hold the proceeds of the insurance referred to in condition 6.7 (d) on trust for me and not mix them with any other money, nor pay the proceeds into an overdrawn bank account.

6.8  You grant us, my agents and employees an irrevocable licence at any time to enter any premises where the Products are or may be stored in order to inspect them, or, to recover them if not paid for when due.

7. How the contract is formed between us both

7.1  For wine case orders my shopping pages will guide you through the steps you need to take to place an order with us. My order process allows you to check and amend any errors before submitting your order to us. Please take the time to read and check your order at each page of the order process.

7.2  After you place an order via my website, you will receive an e-mail from me acknowledging that I have received your order. However, please note that this does not mean that your order has been accepted. My acceptance of your order will take place as described in clause 7.3.

7.3  I will confirm my acceptance of your order made via my website, by telephone or by email by sending you an e-mail that confirms that the Products are ready for dispatch (Dispatch Confirmation). The Contract between us will only be formed when I send you the Dispatch Confirmation.

7.4  If I am unable to supply you with a Product, for example because that Product is not in stock or no longer available or because I cannot meet your requested delivery date or because of an error in the price on my site as referred to in clause 12.6, I will inform you of this by e-mail and I will not process your order. If you have already paid for the Products, I will refund you the full amount including any delivery costs charged as soon as possible.

7.5  If your order cannot be processed because it would be outside the scope of my Terms of Use Policy, Sale and Purchase of Goods Terms & Conditions or Delivery Information, for example, where you request delivery outside of the United Kingdom, I will inform you of this by email and I will not process your order. If you have already paid for the Product, I will refund you the full amount deducting any payment fees or other fees that I have been charged in processing your original payment and the refund.

8. My right to vary these terms

8.1  I amend these Terms by time to time. Please look at the top of this page to see when these Terms were last updated and which Terms were changed.

8.2  Every time you order Products from us, the Terms in force at the time of your order will apply to the Contract between you and us.

8.3  I may revise these Terms as they apply to your order from time to time to reflect the following circumstances:

a) changes in relevant laws and regulatory requirements; and

b) changes in the terms of supply of goods enforced on me from my suppliers.

9. Your consumer right of return and refund

This clause 9 only applies if you are a consumer.

9.1  If you are a consumer, you have a legal right to cancel a Contract under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 during the period set out below in clause 9.3. This means that during the relevant period if you change your mind or decide for any other reason that you do not want to receive or keep a Product, you can notify me of your decision to cancel the Contract and receive a refund. Advice about your legal right to cancel the Contract is available from your local Citizens’ Advice Bureau or Trading Standards office.

9.2  However, this cancellation right does not apply to bottles of wine that you have opened or which are not intact or to wooden cases that are not intact or unopened.

9.3  Your legal right to cancel a Contract starts from the date of the Dispatch Confirmation (the date on which I e-mail you to confirm my acceptance of your order), which is when the Contract between us is formed. Your deadline for cancelling the Contract then depends on what you have ordered and how it is delivered, as set out in the table below:

Your ContractEnd of the cancellation period
single Product (which is not delivered in instalments on separate days).

The end date is the end of 14 days after the day on which you receive the Product.

Example: if I provide you with a Dispatch Confirmation on 1 January and you receive the Product on 10 January you may cancel at any time between 1 January and the end of the day on 24 January.

Your Contract is for either of the following:

One Product which is delivered in instalments on separate days.

Multiple Products which are delivered on separate days.

The end date is 14 days after the day on which you receive the last instalment of the Product or the last of the separate Products ordered.

Example: if I provide you with a Dispatch Confirmation on 1 January and you receive the first instalment of your Product or the first of your separate Products on 10 January and the last instalment or last separate Product on 15 January you may cancel in respect of all instalments and any or all of the separate Products at any time between 1 January and the end of the day on 29 January.

Your Contract is for the regular delivery of a Product over a set period.

The end date is 14 days after the day on which you receive the first delivery of the Products.

Example: if I provide you with a Dispatch Confirmation on 1 January in respect of Products to be delivered at regular intervals over a year and you receive the first delivery of your Product on 10 January, you may cancel at any time between 1 January and the end of the day on 24 January. 24 January is the last day of the cancellation period in respect of all Products to arrive during the year.

9.4  To cancel a Contract, you just need to let me know that you have decided to cancel. A link to a cancellation form will be included in my Dispatch Confirmation. If you use this method I will e-mail you to confirm I have received your cancellation.

You can also write to me at Wines With Attitude Limited, Fiveways, 57-59 Hatfield Road, Potters Bar, Hertfordshire EN6 1HS. Please include details of your order including the reference number to help me to identify it. Your cancellation is effective from the date you send me the cancellation form or post the letter to us. For example, you will have given me notice in time as long as you get your letter into the last post on the last day of the cancellation period or e-mail me before midnight on that day.

9.5  If you cancel your Contract I will:

a) refund you the price you paid for the Products. However, please note I am permitted by law to reduce your refund to reflect any reduction in the value of the goods, if this has been caused by your handling them in a way which would not be permitted in a shop;

b) refund any delivery costs you have paid, although, as permitted by law, the maximum refund will be the costs of delivery by the least expensive delivery method I offer (provided that this is a common and generally acceptable method). For example, if I offer delivery of a Product on a working day at one cost but you choose to have the Product delivered on a Saturday at a higher cost, then I will only refund what you would have paid for the cheaper delivery option;

c) make any refunds due to you as soon as possible and in any event within the deadlines indicated below:

(i) if you have received the Product and I have not offered to collect it from you: 14 days after the day on which I receive the Product back from you or, if earlier, the day on which you provide me with evidence that you have sent the Product back to us. For information about how to return a Product to me, see clause 9.8;

(ii) if you have not received the Product or you have received it and I have offered to collect it from you: 14 days after you inform me of your decision to cancel the Contract.

9.6  If you have returned the Products to me under this clause 9 because they are mis-described, I will refund the price of the Products in full, together with any applicable delivery charges, and any reasonable costs you incur in returning the item to me.

9.7  I will refund you on the credit card or debit card used by you to pay. If you used vouchers to pay for the Product I may refund you in vouchers.

9.8  If a Product has been delivered to you before you decide to cancel your Contract:

a) then you must return it to me without undue delay and in any event not later than 14 days after the day on which you let me know that you wish to cancel the Contract. Please contact me by telephoning my customer service team at 0333 772 0301 or by e-mailing me at hello@wineswithattitude.co.uk for details on how to return Products to me;

b) unless the Product is not as described (in this case, see clause 9.6), you will be responsible for the cost of returning the Products to me. I will either offer to collect the Product from you (usually where you live in one of the postcode areas eligible for my local delivery service), for which I will charge you the direct cost to me of collection. I charge 45 pence per mile from and to my registered office address but no more than £15 including VAT for collection; or I will ask you to use the carrier which delivered the Product to you, such costs shall not exceed the charges per case below:

Postcode areaMaximum Charge
All postcodes in England and Wales to which I normally deliver excluding those below£15 including VAT
EH, FK, G, KA1 to KA26, KA29, KA30, ML£45 including VAT
DD, DG, KY, PA1 to PA19, PH, TD£54 including VAT

9.9  Because you are a consumer, I am under a legal duty to supply Products that are in conformity with this Contract. As a consumer, you have legal rights in relation to Products that are not as described. These legal rights are not affected by your right of return and refund in this clause 9 or anything else in these Terms. Advice about your legal rights is available from your local Citizens’ Advice Bureau or Trading Standards office.

10. Delivery

10.1  For delivery of wine cases, I or the courier will contact you with an estimated delivery date, which will be within 10 working days after the date of the Dispatch Confirmation (the date on which I e-mail you to confirm my acceptance of your order). Occasionally my delivery to you may be affected by an Event Outside MY Control. See clause 17 for my responsibilities when this happens.

10.2  If no one is available at your address to take delivery or your wine cases(s), the courier will leave you a note that the Products have been returned to the courier depot, in which case, please contact the courier to rearrange delivery. If you have difficulties in rearranging delivery please contact us.

10.3  Delivery of wine gifts is by Royal Mail’s second class postal service unless agreed otherwise. Where I agree to use a different postal service e.g. first class postal service or an alternative carrier, any additional charges will be for your account.

10.4  Delivery of an Order shall be completed when I deliver the Products to the address you gave me or you or a carrier organised by you collect them from me and the Products will be your responsibility from that time.

10.5  You own the Products once I have received payment in full, including all applicable delivery charges.

10.6  This clause 10.6 only applies if you are a consumer

If I miss the 10 working day delivery deadline for any Products then you may cancel your Order straight away if any of the following apply:

a) I have refused to deliver the Products;

b) delivery within the delivery deadline was essential (taking into account all the relevant circumstances); or

c) you told me before I accepted your order that delivery within the delivery deadline was essential.

10.7  If you do not wish to cancel your order straight away, or do not have the right to do so under clause 10.5, you can give me a new deadline for delivery, which must be reasonable, and you can cancel your Order if I do not meet the new deadline.

10.8  If you do choose to cancel your Order for late delivery under clause 10.6 or clause 10.7, you can do so for just some of the Products or all of them, unless splitting them up would significantly reduce their value. If the Products have been delivered to you, you will have to return them to me or allow me to collect them, and I will pay the costs of this. After you cancel your Order I will refund any sums you have paid to me for the cancelled Products and their delivery.

10.9  Any dates specified by me for delivery of the Products are intended to be an estimate and time for delivery shall not be made of the essence by notice. If no dates are so specified, delivery will be within a reasonable time.

10.10  All Products should be examined at the time of delivery for breakages and or shortages and reported to me within 48 hours of delivery.

10.11 I may ask you to inform us of a safe place to leave the Products if you are not in to take delivery. However, please note that I cannot take responsibility or liability for any loss or damage to the Products left in that designated safe place.

11. No international delivery & other restrictions

11.1  Unfortunately, I do not currently deliver to addresses outside the UK.

11.2  Delivery to some parts of the UK may incur additional delivery charges over and above the standard delivery charges. Please refer to my Delivery page for details.

12. Price of products and delivery charges

12.1  Subject to clause 12.3, the prices of the Products will be as quoted on my site at the time you submit your order. I take all reasonable care to ensure that the prices of Products are correct at the time when the relevant information was entered onto the system. However please see clause 12.6 for what happens if I discover an error in the price of Product(s) you ordered.

12.2  Prices for my Products may change from time to time, for example if duty and or VAT is increased.

12.3  The price of a Product includes duty and VAT at the applicable current rate chargeable in the UK for the time being. However, if the rate of duty and or VAT changes between the date of your order and the date of delivery, I will adjust the duty and or VAT you pay, unless you have already paid for the Products in full before the change in duty and or VAT takes effect.

12.4  Products may be available Under Bond, please contact me by telephoning my customer service team at 0333 772 0301 or by e-mailing me at hello@wineswithattitude.co.uk – for Under Bond prices.

12.5  The price of a Product may include delivery charges. Any delivery charges are as advised to you during the check-out process, before you confirm your order. To check relevant delivery charges, please refer to my Delivery page.

12.6  My site contains a large number of Products. It is always possible that, despite my reasonable efforts, some of the Products on my site may be incorrectly priced. I will normally check prices as part of my dispatch procedures so that:

a) where the Product’s correct price is less than the price stated on my site, I will charge the lower amount when dispatching the Products to you. However, if the pricing error is obvious and unmistakeable and could have reasonably been recognised by you as a mispricing, I do not have to provide the Products to you at the incorrect (lower) price; and

b) if the Product’s correct price is higher than the price stated on my site, I will contact you as soon as possible to inform you of this error and I will give you the option of continuing to purchase the Product at the correct price or cancelling your order. I will not process your order until I have your instructions. If I am unable to contact you using the contact details you provided during the order process, I will treat the order as cancelled and notify you in writing.

12.7  Payment of the price for the Products is to be made in full at the time of order on my website. For bespoke orders including wine gifts, payment must be made in full before dispatch from my warehouse.

13. How to pay

13.1  You can only pay for Products ordered on the website using a debit card or credit card. I accept the following cards: Amex, Mastercard Debit, Mastercard Credit, Visa Credit, Visa Debit, Visa Electron and Maestro.

13.2  Payment for Products ordered by telephone or by email including wine gifts can be by debit card or credit card (although an additional fee may apply) or by bank transfer with my express agreement.

13.3  Payment for the Products and all applicable delivery charges is made upon order.

14. Quality of the products

14.1  I do not accept liability for the condition of the wine in the bottle. Individual bottles can mature, deteriorate, improve and decline in taste at different times; I give guidance on when wines should be consumed in my tasting notes. If you believe the wine to be faulty however, please contact me to arrange a replacement or refund and keep the original for inspection.

15. Our liability if you are a business

This clause 15 only applies if you are a business customer.

15.1  I only supply the Products for internal use by your business, and you agree not to use the Product for any resale purposes.

15.2  Nothing in these Terms limits or excludes my liability for:

a) death or personal injury caused by my negligence;

b) fraud or fraudulent misrepresentation;

c) breach of the terms implied by section 12 of the Sale of Goods Act 1979 (title and quiet possession); or

d) defective products under the Consumer Protection Act 1987.

15.3  Subject to clause 16.3, I will under no circumstances whatever be liable to you, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, arising under or in connection with the Contract for:

a) any loss of profits, sales, business, or revenue;

b) loss or corruption of data, information or software;

c) loss of business opportunity;

d) loss of anticipated savings;

e) loss of goodwill; or

f) any indirect or consequential loss.

15.4  Subject to clause 15.2, my total liability to you in respect of all losses arising under or in connection with the Contract, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall in no circumstances exceed the price of the Products.

15.5  Except as expressly stated in these Terms, I do not give any representation, warranties or undertakings in relation to the Products. Any representation, condition or warranty which might be implied or incorporated into these Terms by statute, common law or otherwise is excluded to the fullest extent permitted by law. In particular, I will not be responsible for ensuring that the Products are suitable for your purposes.

16. Our liability if you are a consumer

This clause 16 only applies if you are a consumer.

16.1  Subject to clause 15.2, my total liability to you in respect of all losses arising under or in connection with the Contract, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall in no circumstances exceed the price of the Products.

16.2  I only supply the Products for domestic and private use. You agree not to use the product for any commercial, business or resale purposes, and I have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

16.3  I do not in any way exclude or limit my liability for:

a) death or personal injury caused by my negligence;

b) fraud or fraudulent misrepresentation;

c) any breach of the terms implied by section 12 of the Sale of Goods Act 1979 (title and quiet possession);

d) any breach of the terms implied by section 13 to 15 of the Sale of Goods Act 1979 (description, satisfactory quality, fitness for purpose and samples); and

e) defective products under the Consumer Protection Act 1987.

17. Events out of my control

17.1  I will not be liable or responsible for any failure to perform, or delay in performance of, any of my obligations under a Contract that is caused by an Event Outside My Control or caused by a third party courier service used for delivery of the Products. An Event Outside My Control is defined below in clause 17.2.

17.2  An Event Outside My Control means any act or event beyond my reasonable control, including without limitation strikes, lock-outs or other industrial action by third parties, civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war, fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster, or failure of public or private telecommunications networks or impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport.

17.3  If an Event Outside My Control takes place that affects the performance of my obligations under a Contract:

a) I will contact you as soon as reasonably possible to notify you; and

b) my obligations under a Contract will be suspended and the time for performance of my obligations will be extended for the duration of the Event Outside My Control. Where the Event Outside My Control affects my delivery of Products to you, I will arrange a new delivery date with you after the Event Outside My Control is over.

17.4  You may cancel a Contract affected by an Event Outside My Control which has continued for more than 30 days. To cancel please contact us. If you opt to cancel, you will have to return (at my cost) any relevant Products you have already received and I will refund the price you have paid, including any delivery charges.

18. Communications between us

18.1  When I refer, in these Terms, to “in writing”, this will include e-mail

18.2  If you are a consumer you may contact me as described in clause 1.2.

18.3  If you are a business:

a) Any notice or other communication given by you to me, or by me to you, under or in connection with the Contract shall be in writing and shall be delivered personally, sent by pre-paid first class post or other next working day delivery service or e-mail.

b) A notice or other communication shall be deemed to have been received: if delivered personally, when left at my registered office; if sent by pre-paid first class post or other next working day delivery service, at 9.00 am on the second Business Day after posting or if sent by e-mail, one Business Day after transmission.

c) In proving the service of any notice, it will be sufficient to prove, in the case of a letter, that such letter was properly addressed, stamped and placed in the post and, in the case of an e-mail, that such e-mail was sent to the specified e-mail address of the addressee.

d) The provisions of this clause shall not apply to the service of any proceedings or other documents in any legal action.

19. Other important terms

19.1  I may transfer my rights and obligations under a Contract to another organisation, but this will not affect your rights or my obligations under these Terms.

19.2  You may only transfer your rights or your obligations under these Terms to another person if we agree in writing. However if you are a consumer and you have purchased a Product as a gift, you may transfer the benefit of my warranty in clause 14 to the recipient of the gift without needing to ask my consent.

19.3  This Contract is between you and me. No other person shall have any rights to enforce any of its terms, whether under the Contracts (Rights of Third Parties) Act 1999 or otherwise. However, if you are a consumer, the recipient of your gift of a Product will have the benefit of my warranty at clause 14, but I and you will not need their consent to cancel or make any changes to these Terms.

19.4  Each of the paragraphs of these Terms operates separately. If any court or relevant authority decides that any of them are unlawful or unenforceable, the remaining paragraphs will remain in full force and effect.

19.5  If I fail to insist that you perform any of your obligations under these Terms, or if I do not enforce my rights against you, or if I delay in doing so, that will not mean that I have waived my rights against you and will not mean that you do not have to comply with those obligations. If I do waive a default by you, I will only do so in writing, and that will not mean that I will automatically waive any later default by you.

19.6  If you are a consumer, please note that these Terms are governed by English law. This means a Contract for the purchase of Products through my site, by telephone or by email and any dispute or claim arising out of or in connection with it will be governed by English law. You and I both agree to that the courts of England and Wales will have non-exclusive jurisdiction. However, if you are a resident of Northern Ireland you may also bring proceedings in Northern Ireland, and if you are a resident of Scotland, you may also bring proceedings in Scotland.

19.7  If you are a business, a Contract and any dispute or claim arising out of or in connection with it or its subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the law of England and Wales.

19.8  If you are a business, we both irrevocably agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with a Contract or its subject matter or formation (including non-contractual disputes or claims).

20. Specific terms & conditions for gift vouchers

This Clause applies specifically to the terms and conditions that apply to the sale, purchase and redemption of Gift Vouchers. Purchase of a Gift Voucher is deemed to be acceptance of these terms and conditions. Please see Clauses 1 to 19 of these Sale and Purchase of Goods Terms & Conditions for the terms and conditions applicable to the purchase of any other goods and services from us.

20.1  The recipient of all Gift Vouchers must be aged 18 or over.

20.2  Promotional vouchers cannot be used to purchase Gift Vouchers.

20.3  Gift Vouchers will be emailed to the person who has purchased them unless it is mutually agreed to send them to another email address. Please note however that I am unable to reissue a Gift Voucher in instances where an incorrect email address has been provided.

20.4  Gift Vouchers are valid for one year from the date of issue. Gift Vouchers that have not been used before the expiry date cannot be refunded.

20.5  Gift Vouchers should be treated as cash. I cannot accept any liability for lost, stolen or damaged Gift Vouchers nor can they be replaced. I cannot accept any liability if the Gift Voucher is redeemed without the recipient’s permission.

20.6  My Gift Vouchers can be used to purchase wines listed on my website, wineswithattitude.co.uk. The code on the Gift Voucher must be entered on the checkout page for the Gift Voucher value to be applied to a purchase. The code can only be used once; if there is any difficulty using the code please email hello@wineswithattitude.co.uk and we’ll be happy to assist. If the purchase value exceeds the value of the Gift Voucher, the balance must be paid by cash, debit or credit card. If the purchase value is less than the face value of the Gift Voucher redeemed, I regret that no change can be given..

20.7  Gift Vouchers cannot be redeemed for cash or credit or another Gift Voucher or returned for a refund and they are not legal tender.

20.8  If any products purchased using a Gift Voucher are returned, any refund will be returned in the form of a Gift Voucher.

20.9  I reserve the right to cancel a Gift Voucher if I deem it necessary for example if the terms and conditions within this Clause have been breached. If I do cancel a Gift Voucher, I reserve the right not to provide a replacement Gift Voucher if I suspect fraud or money laundering.

20.10 I reserve the right to vary or replace the terms and conditions in this Clause 20 at any time.

0333 772 0301

hello@wineswithattitude.co.uk

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© 2014-2023 Wines with Attitude Ltd | VAT Reg. No. 181 2419 22 | Registered in England 08918466 | Fiveways, 57-59 Hatfield Road, Potters Bar, Herts, EN6 1HS | Built by Twenty-Two